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Delivery Policy – Blue Ink Group Pty Ltd (BIG)
of in-stock products will be made between 8.00am and 5.00pm Monday to Friday
excluding national & local public holidays. We cannot specify an exact time
when we will deliver. Our delivery drivers are required to obtain a signature
for all deliveries. However, you can provide us with an authority to leave your
order behind without obtaining a signature by selecting the Authority to Leave
option when placing your order. You should review our Authority to Leave Terms
and Conditions before selecting this option.
may be unforeseen circumstances where we are unable to meet our next day
delivery promise. These include but are not limited to:
may be times where your order will be split and delivered to you in separate
deliveries. We will inform you of this arrangement if it has been made for your
some rare occasions your ordered items may be on backorder. This means we don't
have enough stock to fulfil your order. These backorder items will be delivered
to you at a later date when our supplier restocks us. We will inform you if this is the case and if
acceptable to you will provide an alternative product.
Orders to be delivered in the Canberra & Sydney metropolitan area will be dispatched from our warehouse by the next day if
ordered before 2pm.
can ship goods anywhere in Australia. Deliveries outside the Canberra &
Sydney Metropolitan area may be subject to delivery fees.
being shipped to a destination outside the Canberra & Sydney Metropolitan
area are generally dispatched from our warehouse within 1-2 working days.
Delivery of items can vary due to location. Delivery to most major cities will
take 1-2 working days, delivery outside of these areas can take 3-8 working
freight charges may apply for large or bulky orders or orders outside a
Standard Cost of Delivery
customers receive free delivery for orders of $50 or more (excl. GST). For
orders under $50, a $6.60 freight charge applies.
customers receive free delivery for orders of $75 or more (excl. GST). For
orders under $75, a $9.90 freight charge applies.
Account customers should contact their Account Manager for their specific
delivery details if not already known.
reserves the right to charge delivery of the products.
prices are stated to be inclusive of delivery, delivery is to be made to the
delivery address agreed by BIG.
orders for deliveries outside of the normal time frames may attract additional
is only available in eligible serviced areas.
freight charges may apply for large or bulky orders or orders outside metropolitan
Address for Delivery
ordering, please include the floor level of your delivery address, if relevant.
can only deliver to a physical address and cannot deliver to PO Boxes and
deliveries will require a signature as BIG cannot be held responsible for lost
or damaged goods after they have been delivered.
an initial delivery is unsuccessful, the driver will not leave the product
unless the customer has provided an authority to leave. BIG will contact the
customer to arrange a redelivery.